Hotel Receptionist Job Description

Hotel Receptionist Job Description Hotel Receptionist Job Description This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. The hotel receptionist job is often referred to as a front desk agent. Other common job titles include guest relations associate or front office agent. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. HOTEL RECEPTIONIST General PurposeWelcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.Main Job Duties and Responsibilitieswelcome and greet guests answer and direct incoming callsinform guests of hotel rates and servicesmake and confirm reservations for guestsensure proper room allocationregister and check guests inconfirm relevant guest information verify guest's payment methodverify and imprint credit cards for authorizationissue room keys and direct guests to their roomsmaintain clear and accurate records of guest room bookingscompute all guest billings, accurately post charges to guest rooms and house accountsreceive and transmit messages for guestsretrieve mail, packages and documents such as faxes for guestslisten and respond to guest queries and requests both in-person and by phoneprovide accurate information about local attractions and servicesliaise with necessary staff in cluding housekeeping and maintenance to address any problems or complaints made by guestscomplete and maintain any incident reports, daily activity reports or other reports requested by managementmanage conference room bookings and schedulingclose guest accounts and check guests outreview accounts and charges with guests during the check-out processprocess accurate payment of guest accountsinform housekeeping when rooms have been vacated and are ready for cleaningmonitor visitors to the hotelenforce rules and policies of the hotelmaintain a neat and orderly front desk and reception areaEducation, Skills and ExperienceHigh school diploma or equivalentguest/customer relations experience, preferably in a hospitality environmentstrong working knowledge of relevant computer software including MS Office and booking and payment systemsnumeracy skillsadministrative skillsKey Competencies and Qualities customer service orientationattention to detail and accuracyplanning and organizingability to multitask and prioritizeprofessional appearance and attitudeeffective verbal and written communication skillsability to handle stress and stay calm under pressureconflict resolution skillsdecision making and judgment skillsteam workflexible regarding work schedulesability to respond appropriately to diverse customers and guests Adapt this hotel receptionist job description to meet your own needs. Write a winning hotel receptionist resume. What are the duties and responsibilities of a receptionist in an office? This complete receptionist job description outlines the duties and responsibilities of a receptionist in an office setting.A comprehensive list of typical receptionist duties.and in other settings ...Medical Receptionist Job DescriptionDental Receptionist Job Description What skills are needed to be a hotel receptionist? The top 5 skills identified for success in the hotel receptionist position include:Communication Skills - able to listen, ask the right questions , understand what the guest is asking and provide the relevant information in a clear and confident manner.Attention to Detail - able to ensure accuracy in all operations.Customer Service Skills- strong customer service orientation including the ability to understand and meet the customer's needs while developing good guest relations.Decision Making Skills- able to gather all the necessary information to make a sound decision based on facts and available resources.Adaptability and flexibility-able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities. Hotel Receptionist Job Description Pages